by Don Davis PhD, MBA | Feb 7, 2023 | Metrics
In order to effectively measure a company’s performance regardless of industry, a balanced scorecard is often used to provide systems for business management teams to ensure measures line up with the strategy and vision of the organization. The power of this... 
by Don Davis PhD, MBA | Feb 6, 2023 | Change Management, Customer Experience, Metrics, Process Improvement, Project Management, Technology/Software
People don’t always realize how important a strong, skilled, and experienced Chief Operating Officer (COO) is. Out of all of your senior management roles, this position will play a critical role in driving toward achieving company goals on a daily basis. This... 
by Don Davis PhD, MBA | Feb 5, 2023 | Change Management
If you have ever experienced a change in an organization, you most likely had thoughts about how the change was implemented. Simple things can sometimes set off resistance or negative reactions from people. Wouldn’t it be nice if you had countered the impact of... 
by Don Davis PhD, MBA | Feb 5, 2023 | Technology/Software
When it comes to evaluating technology and software selection, small businesses often feel overwhelmed. With so many options available, how can you be sure you’re making the best choice for your company? In this article, we will outline a few tips for evaluating...