by Don Davis PhD, MBA | Feb 6, 2023 | Change Management, Customer Experience, Metrics, Process Improvement, Project Management, Technology/Software
People don’t always realize how important a strong, skilled, and experienced Chief Operating Officer (COO) is. Out of all of your senior management roles, this position will play a critical role in driving toward achieving company goals on a daily basis. This... 
by Don Davis PhD, MBA | Feb 5, 2023 | Change Management
If you have ever experienced a change in an organization, you most likely had thoughts about how the change was implemented. Simple things can sometimes set off resistance or negative reactions from people. Wouldn’t it be nice if you had countered the impact of...