by Don Davis PhD, MBA | Jan 1, 2024 | Customer Experience
Customer Journey MappingCustomer Journey Maps1. Setting Things Up2. Customer Persona3. Where does the customer journey start?4. Follow the Customer’s Footprints5. Capture the detail6. How To Build a Customer Journey Map7. Build what the future will look like8.... 
by Don Davis PhD, MBA | Feb 6, 2023 | Change Management, Customer Experience, Metrics, Process Improvement, Project Management, Technology/Software
People don’t always realize how important a strong, skilled, and experienced Chief Operating Officer (COO) is. Out of all of your senior management roles, this position will play a critical role in driving toward achieving company goals on a daily basis. This... 
by Don Davis PhD, MBA | Jan 15, 2023 | Customer Experience
Customer Journey Maps are not just a buzzword. They are a useful tool in taking others along on the journey that your customer experiences. A customer journey map is also a great way to sketch out the feelings of both highs and lows that a customer experiences...