customer experience Archives

👣 Eight Steps in Customer Journey Mapping

by Don Davis PhD, MBA | Jan 15, 2023 | Customer Experience

Customer Journey Maps are not just a buzzword. They are a useful tool in taking others along on the journey that your customer experiences. A customer journey map is also a great way to sketch out the feelings of both highs and lows that a customer experiences...

👣 Eight Steps in Customer Journey Mapping

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