by Don Davis PhD, MBA | Mar 5, 2023 | Process Improvement, Quality
Medical device product development for Medical Device Manufacturers is a complex process that requires a high level of quality. If you want to ensure the safety and efficacy of your products, you need to focus on quality systems throughout the entire process starting... 
by Don Davis PhD, MBA | Mar 3, 2023 | Process Improvement
There are a lot of things that go into making a business successful. One of the most important ones is making sure that your processes are as efficient as possible. Efficiency can help you make more money, clarify roles, see how things are going or if there are... 
by Don Davis PhD, MBA | Feb 6, 2023 | Change Management, Customer Experience, Metrics, Process Improvement, Project Management, Technology/Software
People don’t always realize how important a strong, skilled, and experienced Chief Operating Officer (COO) is. Out of all of your senior management roles, this position will play a critical role in driving toward achieving company goals on a daily basis. This... 
by Don Davis PhD, MBA | Jan 15, 2023 | Customer Experience
Customer Journey Maps are not just a buzzword. They are a useful tool in taking others along on the journey that your customer experiences. A customer journey map is also a great way to sketch out the feelings of both highs and lows that a customer experiences...